Dealers

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General Sales

Email us here
Phone: 984-204-2922
Toll Free: 855-269-1404

Hours of Operation

Monday-Friday 10am-6:30pm EST

Warranty Questions

PLEASE READ ALL INFO before contacting us with a warranty question.
Phone: 984-204-2922

General Questions & Info Email

Phone: 984-204-2922

Frequently Asked Questions

Q: WHAT SIZE AND SKILL LEVEL BIKE FRAME DO I NEED?
A: Refer to our Bike Sizing page

Q: HOW DO I GET SPONSORED?
A: We get lots of messages like this and usually we never see a video. We do sponsor, but we run a small, tight ship and have very high standards. We expect any potential team rider to be producing video parts as good or better than our current rider's latest video parts.

Q: HOW DO I GET EASTERN STICKERS?
A: We don't have any at the moment. Sorry.

Q: WELL, CAN I GET ANY FREE STUFF?
A: We have contests on our site sometimes for our followers. Like us on Facebook and Join our Mailing List for a chance to win.

Q: HOW DO I LEARN ABOUT MY BIKE PARTS?
A: Check out our How-To section for some info.

Q: MY BIKE WAS STOLEN, CAN I HAVE A NEW ONE?
A: Sorry about your bike, but no you may not. Keep a lock on that thing!

Q: I LIVE OUTSIDE THE US. DO YOU SHIP INTERNATIONALLY?
A: Yes, international customers can order Eastern products here

Q: I HAVE AN OLD EASTERN FRAME, HOW DO I GET THE ORIGINAL STICKERS TO REPLACE THE OLD ONES?
A: We don't have any, nor will we ever again. Sorry.

Q: IS 1020 STEEL GOOD ON A BMX BIKE FRAME?
A: Yes, 1020 steel is excellent for bike frames. 1020 steel means it's high tensile steel, as in strong! Steel has been the material for the majority of bike frames for over 100 years because of its high strength, ease of repair and low cost.

Q: WHAT ARE THE DIFFERENCES BETWEEN 4130 CHROMOLY, REGULAR CHROMOLY (CROMO) AND 1020 STEEL?
A:
1020 Steel - slightly heavier frame due to slightly thicker tubing. High-strength drawn / extruded tubing made of recycled steel.
Regular Chromoly - Lighter than 1020 steel but about the same strength. Standard strength welded tubing made of recycled steel + extra metals for added strength. The tubing can be made thinner because of the added strength. The frame comes out
4130 Chromoly - Lighter and stronger than regular chromoly (cromo) and 1020 steel. Made of high-strength drawn / extruded tubing made from highest quality and strength virgin ore.

Eastern Bikes will be closed on the following Holidays

New Year's Day - CLOSED
Easter Sunday - CLOSED
Memorial Day - CLOSED
Independence Day - CLOSED
Labor Day - CLOSED
Thanksgiving Day - CLOSED
Christmas Eve - CLOSED
Christmas - CLOSED
New Year's Eve - CLOSED
New Year's Day - CLOSED